How Does It Work?

The advantages of our Ransomware Recovery?

At Fast Data Recovery, we pride ourself in our knowledge and experience in the Ransomware Recovery and Ransomware Prevention services from Cyberattacks (aka Ransomware)

Fast Data Recovery is the market leaders in ransomware recovery company based in Sydney, Australia.

We understand the value of data and work extremely hard to recover your business data as fast as possible.

Some of the advantages of choosing Fast Data Recovery are:

  • Guaranteed Recovery from most types of ransomware
  • Technicians are available 24/7 to start your recovery immediately. Talk to a ransomware expert 24×7 to assist you on the spot.
  • Priority Data Recovery Service (24-48 hours recovery timeframe in 90% of cases)
  • Australian based with 24/7 Worldwide support including US, Canda, UK and Germany 
  • Free Evaluation or Priority Evaluation (90% of cases are evaluated within 4 hours and slightly more for more complex cases)
  • No Obligation Fixed Quotes
  • No Data =  No Charge policy for your peace of mind
  • All recoveries are done directly on your system. No Data will be taken offsite.
  • Ransomware Specialists
  • Advanced Ransomware Prevention and Security Audit to eliminate the risk of ransomware
  • Established company with over 10 years of data recovery experience
  • 1000+s of happy clients
  • All International clients are welcome

     

What should you do about the Ransomware infection while you are waiting for a recovery quote?

Knowledge is power! – It is essential to understand the facts behind ransomware to better protect yourself

Ransomware occurs on a system due to weak security of some sort. If you are reading this you are properly a victim!

Here is some information you need to understand and take seriously

How is your system been comprised and infected with ransomware?

  1. Cybercriminals will run a BOT (A bot is a form of an automated scan searching the interned for valurnerable network systems and attempt to comprise its security)
  2. Once your system vulnerability has been identified, Hackers will buy the comprised list through underground websites
  3. The ransomware hackers will use the details to comprise and infect your system with ransomware
  4. Most often the BOT list is sold to multiple hackers

Have you removed the infected system from your network?

  1. This is a common mistake!! – isolating the infected system from your network is 50% of the solution.
  2. Hackers use group policy to distribute ransomware across your network and it remains undetected by most antivirus/malware software.
  3. Ransomware time-bomb, backdoor and keyloggers often implemented on your network to allow hackers to gain access to your network especially if you pay the ransom.

Please be warned, once you have been infected, its emanate that you are very likely to get another attack.

We recommend a full security check on your network to identify the penetration point(s) and make sure adequate security is implemented prior to your data recovery

We offer ransomware prevention and ransomware recovery services parallel to ensure your files are recovered on ransomware risk-free system without delaying the recovery of your files (our recovery and prevention teamwork parallel to ensure the prevention and recovery are done simultaneously)

Ask us about our Ransomware Prevention and Security Audit

Step 1: Create a new Case

Click below to create a new case in order to get a quote.

The purpose of the evaluation is to determine the complexity of infection and cost associated with the recovery. Every infection is unique and we can only determine the cost of recovery after we analyse your sample files

For urgent ransomware recovery please select our PRIORITY EVALUATION option for expedited service ($375 AUD, 4-24 hours response time). (equivalent to $285 USD or $235 EUR)

If you are infected with Dharma ransomware, please select the DHARMA PRIORITY EVALUATION option for expedited service ($175 AUD, 1-4 hour response time). (equivalent to $130 USD or $110 EUR)

Alternatively, select FREE Evaluation for a standard turnaround at no cost (4-10 days).

GetQuoteNow

  • We can assist your business to recover your data from most types of Ransomware including (but not limited to) PHOBOS, Dharma, MrDec, Globeimposter, Zeppelin, Revil Ransomware and it’s variants.
  • All our recoveries are guaranteed. No data = No charge
  • We will use all available resources to ensure your data is recovered in a timely manner to help resuming your interrupted business operation.
  • The cost of the evaluation will be deducted from your quote.

Step 2: Evaluation

When submitting your evaluation, you will be required to attach a sample of the encrypted files. We will use this to identify the encryption key and the ID needed to recover the rest of your files.

Depending on the evaluation you have selected, we will commence analysing your files to determine the cost associated with recovery.

If you elected for Priority Evaluation or Dharma Priority Evaluation*, you will receive an automated invoice from our accounts department. Upon receipt of payment, we will commence the evaluation and a dedicated technician will be assigned to your case.

* Please note that the cost of the evaluation will be deducted from your quote.
* Dharma Priority Evaluation is restricted to Dharma infections only. If not sure, please select the Priority Evaluation option
* We only provide a quote, if you need a sample file and if it’s possible a fee may apply.  We may not be able to produce a sample file for some variants unless a full recovery is performed.

If you elected for FREE Evaluation, you will receive your quote within 4-10 days.

Step 3: Quote

Upon completion of the evaluation, a quote will be sent to you with the associated cost to recover your data.

* 80% of jobs cost between $750 – $6000 AUD.

* Actual cost can only be determined after we analyse your files.

* More than 90% of jobs are recovered within 24-48 hours. More complex cases may take longer.

* We will start the ransomware recovery process immediately after payment. For a list of our payments options, please click here

* A quote will be provided based on one ID/Extension. You must notify us IMMEDIATELY if you have additional IDs/extensions on your files. Please contact us if you are unsure about this.

* You are protected with our No Data = No Charge policy for the recovery of your data.

* All prices are in Australian Dollars (AUD).

* A quote will be provided based on one ID. You must notify us IMMEDIATELY if you have additional IDs on your files. Please contact us if you are unsure about this.

* You are protected with our No Data = No Charge policy for the recovery of your data.

* All prices are in Australian Dollars (AUD).

Step 4: Initial Recovery Process

We will work on the original sample files submitted as part of the ticket

To decrypt your data, we use different methods, such as reverse-engineering, restoring from system backups, and best-known decryption methods.

If this approach doesn’t work, we also consider the negotiation and payment of the ransom to get your business back up as fast as possible. Even though we advise you not to pay the ransom, there is sometimes no other way to restore the business operation. We take the full risk for you and in most cases you will be covered by our “No Data, No Charge” guarantee.

Once the key has been identified, we will contact you or update the ticket to start the recovery on your infected system or on a separate computer.

We highly recommend you take a backup of your infected files to an external drive and have it removed from your network

We require remote access via team viewer (https://download.teamviewer.com/download/TeamViewerQS_en.exe) or screen connect (https://pclink.screenconnect.com)

Further instructions will be sent by email including a Pre-Recovery checklist to ensure a trouble-free recovery

Step 5: Actual Recovery

Upon a successful remote connection, we will run a report to confirm the files/ID we are recovering. Please let us know immediately if you find more IDs, ransomware notes, or extensions (ask us for assistance if required)

We can connect to the original infected computer or to another computer with your encrypted data,

We start the recovery process and check random files to ensure they are opening successfully and confirm successful recovery.

Your ticket will be updated to advise of the recovery completion

All recoveries are done directly on your system. No Data will be taken offsite.

We will keep you updated throughout the recovery process and we are contactable 24/7 for your convenience.

Note1: We highly recommend a complete backup of your files to an external drive (and have it disconnected from the infected system before we commence recovery)

Note2: Please ensure your network has been scanned and cleaned properly before any data recovery. Talk to us for advice

Note2: In some instances, we may require your data to be moved to a separate computer.

If you don’t have an IT technician, please let us know and we are happy to perform the service at an additional cost.

Step 6: Prevention & Security Audit

Fast Data Recovery offers a comprehensive Ransomware Prevention and Protection service against Ransomware attacks.

If the worst already happened and you are reading this, , we advise that you disconnect the infected system from the network (we do not advice to shut down your system as this may corrupt your data or system files further and prevent a quick repair).

DO NOT REBUILD or make and MODIFICATIONS to the infected system without consulting a senior ransomware consultant – we are available 24×7
DO NOT TRY TO REMOVE THE RANSOMWARE. By running Antivirus or Malware removal software you may cause further damage and make the encryption irreversible.

Ransomware removal and the recovery of your valuable data should always be left to an experienced ransomware recovery expert.

Fast Data Recovery has the knowledge, resources and expertise to recover your data and completely remove all known forms of ransomware and malware. In most cases, we manage to recover 100% of our customer’s encrypted data.

Our data recovery process is quick, simple and entirely focused on restoring your valuable data and getting your business back on track as quickly as possible.

Fast Data Recovery offers a comprehensive Ransomware Prevention and Security Audit to secure your network from further attacks

  • Find the source of attack to better protect your network
  • Find & Destroy the ransomware on your server
  • Find and destroy ransomware time-bomb, backdoor, key-logger trojans implemented by the perpetrators
  • Full protection against all current know types of ransomware attacks.
  • Protect your server from other common attacks used by hackers
  • Check Registry for changes made by hackers
  • Deep level scan from common hackers practices.
  • Complete network and security audit to minimise risk – A full list of any recommendation will be sent in a detailed report to further prevent future attacks from other computers/devices on your network
  • Best practices and solutions for protecting businesses from ransomware downtime
  • Check your current backups and advise on best backup practices
  • Check if your antivirus has adequate ransomware protection. Most antivirus’ fall short in protecting against Ransomware.
  • Group Policy and Passwords audit and recommendations
  • General IT recommendations if we feel it will improve your overall system/processes.
  • (Optional but highly recommended) Full scan and prevention on your computers/laptops

It is no longer a matter of if, but rather when your organisation will become the target of a data breach. As the threat landscape continues to expand, more doors have opened for threat actors to explore and attack putting businesses at risk of unauthorised access and loss of critical data.

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