Open a New Ticket

Please fill in the form below to open a new ticket.

Contact Information

Please fill in the form below to open a new case. This ticket will enable us to determine the type of infection and provide a fixed cost to recover your files.
It should take 2-3 minutes to complete.
Please note: We can only provide you with an evaluation if a ticket is created.
If you are unclear, please click on our Frequent Asked Questions to answer all your questions, alternatively you can contact us

First Name *
Last Name *
Email Address *
Secondary Email
IT Tech on behalf of the client If you have an IT service proivder engaged, please supply their details to assist with any technical inquires
Country/Timezone
Phone Number * If outside Australia, please enter your country code + phone number so we can reach you if required.
Company Name * If you are individual put individual or N/A(Not Applicable) as company name.
Address (optional)
DISCOUNT CODE Discount Code - Limited offer If you don't have the promo code, select the current promo from the "Type of Evaluation" field.
AGENT CODE if you are a registered agent, please enter your agent code to apply your FDR Partner discount
How did you hear about us?

Data Recovery Case Creation

Please fill in the form below to open a new case.
Depending on our analysis an quote will be provided for your consideration.

We recover from most types of Ransomware and our work is guaranteed.

We understand the value of your data and we we will be able to provide a quote within 4-24 hours (4-8 hours on average).
Most of our recoveries are completed within 24-48 hours.

Our support team is available 24/7 for your convivence.

Type of Evaluation * (1) Priority Evaluation is to expediate your evaluation and cost will go towards the recovery of your files. (2) We will analyse your sample files and provide you with a quote. (3) Dedicated Technician and immediate Evaluation will commence for priority evaluation.
Type of Ransomware * Type of ransomware, if not sure or not listed select " - NOT LISTED BELOW - "
Drop files here or choose them
Attachments Please find an encrypted jpg, xls, doc, pdf, txt sample file under 300 kb and attach to your case. ALSO Send us a copy of the note that was generated by the ransomware virus. Usually this is a note that demands payment in bitcoins. Please attach it to your case as it may contain important information. ** IF YOU HAVE MORE THAN 1 ID PLEASE SEND A RANSOMEWARE NOTE AND 1 FILE FROM EACH ID Drop files here or choose them
Hacker Email Address Please enter the email address for the hacker from your files or from the ransom note.If not sure, please leave blank This will help us to speed up the evaluation process.
Ransomware ID Ransomware ID is usually found on each files or on a ransomware note. If infected with multiple IDs, please seperate with a comma. Its recommended you enter the ID to speed up your evaluation but If not sure, please leave blank.

Data Recovery Additional Information

Please fill in the form below.

Purpose *
Preferred Contact
Number of Computer on the network * Please select the number of computers on your network
When did the infection occur? * When did the infection occur?

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Open a New Ticket

Contact Information

Data Recovery Case Creation

Data Recovery Additional Information

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