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Frequently Asked Questions

How does the recovery procedure work?

Upon a successful remote connection to your infected computer, we take a snapshot of your infected files before and after the recovery on an excel spreadsheet for your records.

We start the recovery process and check random files to ensure they are opening successfully and confirm successful recovery.

Your ticket will be updated to advise of the recovery completion

Note1: We highly recommend a complete backup of your files to an external drive (and have it disconnected from the infected system before we commence recovery)

Note2: Please ensure your network has been scanned and cleaned properly before any data recovery.

If you don’t have an IT technician, please let us know and we are happy to perform the service at an additional cost.



 Last Updated 2 years ago

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