Frequently Asked Questions
FAQ - Dharma Ransomware only
[[Frequently Asked Questions]]
Please read the following information carefully and it will answer most of your questions.
[COST OF RECOVERY]
Every infection is unique and depends on the complexity of your decryption.
We can only provide you with an evaluation\quote once we analyse your sample files.
Please log a support ticket through our website
80% of our jobs cost between $750 to $4000 Australian Dollars but we can only determine your cost once we analyse your files (potentially it can be higher)
[HOW FAST CAN WE RECOVER YOUR FILES?]
Most of our recoveries are done in 24 hours
We use between 8-15 servers per job or whatever is necessary to ensure your files are recovered in 24 hours.
[WHAT ARE THE CHANCE OF RECOVERY?]
We recover from all types of ransomware and we do specialise in Dharma\CRYSIS type ransomware
(BIP, COMBO, GAMMA, BRRR, JAVA, etc...).
We do have 100% success of recovering files with those extensions.
If we cannot recover any of your files we will refund you
Please visit our terms and conditions if you need more information https://fastdatarecovery.com.au/terms-conditions/
[OUR PROMISE / GRANTEE]
* Your files will be decrypted in 24 hours
* We have a proven track record of 100% ransomware data recovery success and back our claim with No Data = No Charge.
* No Data = No Charge guarantees if we're unsuccessful in recovering any of your data, there will be no charge.
Our Expedited Priority Evaluation service cost $350, however for this month it will cost $175 Australian Dollars
Please note the cost of Priority evaluation will be deducted from the cost of recovery and in the unlikely chance we are unable to recover your files a full refund will be issued.
We have a proven track record of 100% ransomware data recovery and back our claim with No Data = No Charge.
-> You will receive a quote in 1 hour approximately
-> The evaluation cost will be deducted from your recovery cost
-> We will send you 1 sample file decrypted (usually sent in 1 to 4 hours)
We also offer a FREE Evaluation which can take between 4-10 days and it’s dependable on our work load as its treated as a non-priority.
Note: No sample file will be decrypted under our free evaluation (you will only receive a quote)
[DOES THE COST CHANGE DEPENDING ON THE SIZE / NUMBER OF FIELS]
NO. You are paying for our service to reverse engineer the decryption key.
Recovering 1 file or 1 million file will cost exactly the same
Our management in some cases may lower the cost slightly if you data is less than 50GB
[HOW TO MAKE A PAYMENT]
We accept credit cards, bank transfer and paypal
A payment is required in advance
[WHERE IS YOUR COMPANY]
We are an Australian based company located in Sydney.
We do offer our ransomware recovery services to clients internationally as our recoveries are done remotely
Fast Data Recovery has a dedicated 24/7* team to assist with your recovery.
[HOW IS THE RECOVERY DONE]
All your files will be recovered remotely.
Once you accept our quote we will ask you to provide us with remote access to start the recovery process
-> We strongly recommend to take a full backup of your infected files and save it to an external drive and have it removed from the system (an extra layer of protection).
-> Your dedicated technician for the job will run a report+scan to determine all the files required to be decrypted and the decryption process will start
Further detailed information will be sent to you by email once you accept our quote.
We do not copy any of your files beside those you have provided to us on your ticket.
We do take a copy of our reports as proof we have completed your job.
Please check out what other customers have to say about Fast Data Recovery
Independent review: https://trustspot.io/store/Fast-Data-Recovery
FDR website http://fastdatarecovery.com.au/testimonials/
Please visit https://fastdatarecovery.com.au/how-does-it-work/ or feel free to call us by phone